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Front of House Hourly Openings

Description:
All FOH positions are expected to report to work as indicated on the work schedule, be in correct uniform, practice positive personal hygiene and cleanliness habits during all work shifts. Each position will obtain their station assignment at the beginning of the shift and perform all opening and closing duties as needed and directed by the Manager on Duty. Practicing teamwork by assisting fellow team members will be expected to enhance our guests' dining experience and team members must communicate any and all guest issues to the Manager on Duty should our guests express any dissatisfaction with their dining experience. It is essential for FOH team members to perform all duties and maintain knowledge of all standards and procedures as stated in each individual position's RCSH Employee Training Packet.
Server
Greets guests immediately, makes suggestions and answers questions regarding food, beverages and service. Practices salesmanship to enhance the dining experience without allowing guests to over order. Uses guests' names regularly throughout the dining experience
Takes and records food and beverage orders from guests according to RCSH Sequence of Service and Pivot Point systems.
Processes guests' orders, using the computer terminal according to RCSH Sequence of Service, Pivot Point and Food Timing systems to ensure all items are prepared and served on a timely basis. Ensures all items are rung on the computer.
Ensures that all food and beverages delivered and served are served promptly, garnished correctly and meet the quality/presentation standards of RCSH. Personally serves all entr??e items to the guests.
Observe restaurant dinners to ensure that guests are satisfied with food, beverages and service: immediately recognizes and responds to any guest needs and/or requests.
Maintains tables and station according to RCSH standards throughout the dining experience.
Bar Service Staff
Orders, requisitions and stocks all liquor, beverage and other bar supplies according to procedures established in the restaurant.
Mixes and serves alcoholic and non-alcoholic beverages for bar and dining room guests while adhering to all RCSH specifications, recipes and procedures.
Greets all bar guests immediately, makes beverage suggestions and answers questions regarding food and beverage service.
Takes records and rings all food and beverage items ordered by bar guests. Prepares beverages for the service staff only upon receipt of a computer beverage ticket.
Observes bar guests to ensure that guests are satisfied with food, beverages and service; immediately recognizes and responds to any guest's needs and/or requests.
Maintains cleanliness and organization of the bar counter, back bar, bar work areas, shelving and storage areas up to RCSH standards.
Adheres to and complies with all state/local liquor laws and RCSH policies regarding the service of alcoholic beverages.
Performs the cashiering function for the service staff and restaurant.
Service Assistant
Sets-up and restocks service stations before, during and after service; restocks glassware, ice and other items needed for the bar.
Serves water, bread and butter to guests in assigned area immediately upon being seated. Serves refreshments regularly throughout the dining experience.
Removes dishes, silverware, glassware and all other items when guests are finished using them. Replaces items as needed for next course
Returns dirty dishware, glassware, utensils and linen to the dishwashing area; sorts items according to the "decoy" system, placing them in prescribed area for proper disposition.
Resets vacated tables according to the procedures stated in the RCSH training materials.
Communicates to the service staff any requests or needs of the guest.
Runner
Sets up the front line with the equipment,


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